Shipping Policies: Hooked on Ornaments ships via the US Postal Service. We ship Monday through Friday, except during December when we ship Monday through Saturday. Processing time is generally 1 business day. Business days (for the warehouse) are Monday through Friday, excluding holidays. Delivery time estimates do not include processing time.
We require insurance on ALL orders. For US orders the insurance fee also provides Free USPS.com tracking. We regret that tracking is not available for 'standard' shipped Canadian or International packages.
Additional shipping charges may apply for heavy weight items. These fees are posted on the individual item description page. Additional shipping charges are not eligible for Free Shipping offers.
Customs and duty fees for Canadian and International orders are the responsibility of the customer. Please contact your local Customs office for additional information.
Insurance:
Insurance is required on every order. For US orders the insurance fee also provides FREE USPS.com tracking. We regret that tracking is not available for 'standard' shipped Canadian or International orders.
If your package is damaged during shipping click here to learn how to submit your claim. Claims MUST be submitted immediately upon receipt of your package.
Insurance Rates:
Up to $50 - 95˘
$51 - $100 - $1.95
$101 - $200 - $2.95
$201 - $300 - $4.95
$301 - $400 - $5.95
$401 - $500 - $6.95
$501 + Additional $1.00 per $100
Shipping Options, Rates and Delivery Estimates:
Standard Shipping Information * Standard shipping not available for Alaska, Hawaii, APO or US Territories **Available for Canadian & International packages weighing 4 lbs or less. Additional shipping charges may apply for packages over 4 lbs - you will be contacted via email for charge authorization if needed. ***Delivery times are estimates and are not guaranteed.
As of 11/25/2011 we are seeing 30+ days for delivery to Canada via Standard Shipping. Shipments to Australia & New Zealand are also seeing delays.
Destination
Cost for 1st item
Cost per addl item
Arrival***
Continental US *
$4.95
+ 85˘
5-15 Days
Canada**
$6.45
+ 85˘
+5-15 Days
International**
$8.95
$2.45
+5-15 Days
Priority Shipping Information * Tracking IS available for Canadian & International packages. ***Delivery times are estimates and are not guaranteed.
Destination
Cost for 1st item
Cost per addl item
Arrival***
United States, APO, US Territories
$6.95
+ 85˘
2-4 Days
Canada*
$19.45
+ $1.10
6-10 Days
International*
$25.95
$2.45
6-10 Days
Express Shipping Information * Tracking IS available for Canadian and International packages. *** Delivery times are estimates and are not guaranteed. Express orders placed prior to 1:00 PM CST should ship on the same day, Express orders placed after 1:00 PM CST will ship the following business day.
Hookedonornaments.com and Hookedonhallmark.com is a secondary market source for Hallmark Keepsake ornaments and Hallmark collectibles. We are NOT affiliated with Hallmark Cards, Inc. Our selling prices are based on supply and demand in the current Hallmark ornament and collectible market, not the original retail/box price. Current year Hallmark Keepsake ornaments are NOT returnable. Copyright 2011 - Hooked on Ornaments
